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coupons-program says that I have printed when I have NEVER
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coupons-program says that I have printed when I have NEVER

[Replies: 10]
Last Post Feb 3, 2010 12:32 PM by: ffendley
ffendley
 
ffendley
Posts: 2
Registered: 2/3/10

Re: coupons-program says that I have printed when I have NEVER

Feb 3, 2010 12:32 PM
I had no problems printing two coupons each month until the last 4 or 5 months. I was able to get them printed last month, but it took several tries. I would click on the Special Offers link, only to be sent to a page with gobbly-gook on it with a server error message. I can print everything else just fine. I logged in today for the first time this month, and had the same thing happen again. However, when I went to my profile and changed some information, it then allowed me to receive the coupon printer page. Unfortunately, it told me I had already printed my limit, even though I had not printed any yet this month. The only time I've been able to actually get to the coupon printer page in the last several months has been the two times I have gone into my profile first. Otherwise, I got the server error. But I can't get the coupon for February, because it says I've already printed it, when I last printed in January.
prechrchet
 
prechrchet
Posts: 2
Registered: 12/17/09

Re: coupons-program says that I have printed when I have NEVER

Jan 16, 2010 7:52 AM
On our computer, it will say that it has printed out, but it hasn't. It even shows in the printer queue as having printed, despite not having printed.

I don't believe that the problem is with the printer since it seems to work fine every other time I need to print.
Pull-Ups® Community Manager
 
Pull-Ups® Community Manager
Posts: 18
Registered: 7/28/08

Re: coupons-program says that I have printed when I have NEVER

Jan 6, 2010 1:42 PM
Thanks to those who have shared feedback about issues with the online coupon. We are trying to resolve the issue but have not been able to duplicate the problem being described.

Please Contact Us at your convenience so that we can ask a few questions about your experience, which should help us identify the source of the problem.

Thank you!

1-888-525-8388
Call us toll-free Monday through Friday
8:00 am - 4:00 pm Central Time
SumsMom
 
SumsMom
Posts: 2
Registered: 12/5/09

Re: coupons-program says that I have printed when I have NEVER

Jan 3, 2010 7:48 PM
I have printed coupons before off this site before but strangely enough I can now no longer print coupons. I, too, have one printer and just tried to print and nothing.... I even went and checked in the printer queue and nothing was there. I just tried again to print and got the message that I had already printed the allowed number of coupons and would I like to send offers to my friends and then on the next page it said thank you for printing the coupons! I got NO coupons!

Sounds like a serious problem that needs to be fixed.
prechrchet
 
prechrchet
Posts: 2
Registered: 12/17/09

Re: coupons-program says that I have printed when I have NEVER

Dec 17, 2009 2:02 PM
Respectfully, no, that is not what it is doing. We have one (1) printer hooked up, and nothing has printed out, nothing is in the printer que.

This is a technical problem, and based on the number of people complaining, the problem is on your end, not ours.

Thank you for your otherwise great website!

prechrchet
SumsMom
 
SumsMom
Posts: 2
Registered: 12/5/09

Re: coupons-program says that I have printed when I have NEVER

Dec 5, 2009 9:23 AM
Seems the problem still persists. I just tried printing the coupon and got NOTHING!
mom2tati
 
mom2tati
Posts: 1
Registered: 12/4/09

Re: coupons-program says that I have printed when I have NEVER

Dec 4, 2009 9:20 AM
This is the second month for me that it doesn't allow me to print the coupon. VERY disappointed in this site error. If its not going to work then they should mail you the coupons instead.
Peggy&Jeff
 
Peggy&Jeff
Posts: 1
Registered: 10/28/09

Re: coupons-program says that I have printed when I have NEVER

Oct 28, 2009 8:24 PM
I agree! We just signed up and it said I already printed the quantity allowed. It never printed or did anything. Definitely not my printer. Total site problem. Very aggravating.
justyeravgjen
 
justyeravgjen
Posts: 2
Registered: 10/10/09

Re: coupons-program says that I have printed when I have NEVER

Oct 10, 2009 10:05 AM
they are full of it mine did samr thing i just printed from another website for other products so its definitely not the printer. link does not work nice rip-off wouldnt kill them to let me save a buck i can get the generic for 2 bucks cheaper.
Pull-Ups® Community Manager
 
Pull-Ups® Community Manager
Posts: 18
Registered: 7/28/08

Re: coupons-program says that I have printed when I have NEVER

May 15, 2009 9:17 AM
We're sorry to hear about your recent experience with our Online Coupon feature. Please note that once you choose to download the coupon it should print automatically, with no additional prompting. Because of this automated feature, sometimes our website community members are unaware that the coupon has already printed (to the default printer in their computer settings). If that was not the case for you, we apologize for the system difficulty you encountered. Please let us know if the problem persists.

Be on the lookout for great coupons in the next two weeks from the PULL-UPS® Brand. (Hint: Check your mail and the Sunday paper through the end of May!)
Maman_de_2
 
Maman_de_2
Posts: 1
Registered: 4/19/09

coupons-program says that I have printed when I have NEVER

Apr 19, 2009 5:19 AM
It is very frustrating to go through 4 steps on the computer to try to print only to receive a message that I have already printed the allowed number....especially when I have NEVER printed a coupon. |What gives?